Systems Administrator

The System Administrator is responsible for installing and configuring hardware and software, managing user accounts and permissions, monitoring system performance, troubleshooting technical issues, implementing security measures, performing backups and restores, and maintaining network infrastructure to ensure the seamless operation of the organization’s computer systems.

This role is based out of the Chicago office located at 101 N Wacker Dr. Chicago, Illinois.

· Installing and configuring operating systems, applications, servers, and network devices.

· Creating, managing, and assigning user permissions to access systems and data.

· Continuously monitoring system performance, identifying potential issues, and taking corrective actions.

· Diagnosing and resolving technical problems related to hardware, software, and network connectivity.

· Implementing security policies, managing access controls, and performing regular security audits to protect against cyber threats.

· Maintaining data backup strategies and ensuring the ability to restore data in case of emergencies.

· Maintaining network infrastructure, managing network connectivity, and troubleshooting network issues.

· Applying software updates and patches to systems to address security vulnerabilities.

· Assessing system resource usage and planning for future hardware and software needs.

· Providing technical assistance to users regarding system access, troubleshooting issues and answering questions.

· Create and maintain detailed system and network diagrams of all systems.

· Coordinate and communicate system changes and rollouts to relevant parties.

· Assists with the creation and maintenance of training materials and assists with the training delivery.

· Other duties as assigned by the Senior Director, IT Infrastructure & Operations.

· Bachelor’s degree in Information Technology or related field is required.

· Minimum of 3 years’ experience working in IT environment required.

· Experience in Microsoft Azure is required.

· Comprehensive technical expertise in Cisco network, Meraki, Microsoft technologies including Windows OS, SharePoint, Teams, and Microsoft 365; as well as proficiency in collaboration and monitoring tools.

· Experience configuring and supporting storage and virtual server environments utilizing VMware or Hyper-V is required.

· Experience configuring and managing telephone call center manager, VoIP environments and related telecommunications services is required.

· Familiarity with ITIL methodologies and processes is required; ITIL certification preferred; CISSP preferred.

· Expertise in information security including vulnerability and patch management, risk management, network security, firewalls, monitoring, SIEM and audit management is required.

· Expertise in Cloudflare, CrowdStrike, APM or equivalent technologies is required.

· Ability to diagnose technical issues, analyze root causes and implement effective solutions.

· Ability to meticulously manage system configurations and maintain data accuracy.

· Ability to communicate with both technical and non-technical users to explain complex issues and provide support.

· Excellent written, verbal, and interpersonal communication and presentation skills required.

· Experience with HIPAA privacy and security rules preferred.

· Staying updated with emerging technologies and adapting to changing IT environments.

· Commitment to the YMCA character development values of caring, honesty, respect and responsibility is required.

We offer a full benefits package including medical, dental, vision, defined benefit plan (retirement savings), defined contribution plan (403(b) plan, life and disability insurances, technology stipend, and generous paid time off.