The Lead, Association Services & Customer Support– Network Experience provides operational leadership for enterprise customer experience. This role helps guide day-to-day service delivery across multiple intake queues and omni-channel support channels, including phone, email, case management, and digital support platforms. Working closely with the Manager and Director, the Lead translates service standards into consistent team practices, monitors performance trends, advances process improvements, and may supervise or provide day-to-day direction, coaching and best practices to customer support staff. This position serves as a key operational partner in...
